Standard Shipping

Standard Australia Post parcel delivery times apply once your parcel leaves our store. Your Sticks and Stones Shells and Bones parcel will generally reach your intended delivery address within 3-7 business days from time of dispatch.

Australia Post has notified us of potential delays due to the tightening of borders, more stringent policies around social distancing and increased pressure on logistics due to COVID-19. Your Sticks and Stones Shells and Bones order is still coming, no matter where you are, so please exercise some patience if it arrives a day or two late. We’re all in this together.

Estimated Delivery Time

To estimate your delivery time, visit Australia Post and enter the postcode 7331 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!

Delivery conditions

Authority to leave (ATL) in a safe place 

All orders sent within Australia, if you are not available to sign for your order, Australia Post’s drivers and posties will try to hand the parcel in person. If no one is home, then drivers will always try to find a safe place to leave the parcel (if size allows, this includes the letterbox). In cases where a safe place isn’t available, Australia Post drivers will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Learn more about Australia Post’s ATL service 

While we do everything we can to ensure your order is delivered in a timely manner, Sticks and Stones Shells and Bones will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.

Problems with your order? 

We want you have the best online shopping experience, so if you have any problems with your order, please contact our happy customer service team.

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