Returns Policy

At Sticks and Stones Shells and Bones, We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 30 days of purchase. All refunds will be made by method of payment, excluding delivery costs. We cannot accept returns on Gift Cards.

Return to store

Goods purchased online may be returned to our store. If you are returning to the store please make sure you have the confirmation email with you. If this document is not presented the store will not be able to process your refund for you.

Return via post

You may return goods by contacting us directly, we will advise you on how to return your goods via post and issue you a return form.

The following information will be required when returning your goods:

  1. Confirmation Email containing your Transaction Reference Number
  2. Delivery Documentation containing your Delivery Number
  3. List and description of goods to be returned
  4. Reason given for returning goods
  5. If returning goods by post please also include completed returns form.

Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

When returning the goods by post please note:

  • It may take up to 10 days for your parcel to reach us
  • Returned items will be processed within two (2) working days of receipt
  • Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
  • You are advised to use a carrier that offers both traceability and insurance
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